Pay Your Bill

PAYMENT METHODS

The Henry County Water Authority is located at 1695 Highway 20 West, McDonough. Customer service office hours are Monday – Friday 8:00 AM–4:30 PM. Telephone number: (770)957-6659. Fax number: (678)583-2466. Our email address is customer.care@hcwa.com.

Henry County Water Authority has multiple options for our customers:

• In-person:  Walk-In or Drive-Thru
  • Pay with Cash, Paper Check, e-Check, or Money Order (no fee)
  • Pay with Visa, MasterCard, or American Express($1.95 convenience fee)
• Phone: Dedicated payment line
  • Pay with e-Check (no fee)
  • Pay with Visa, MasterCard, or American Express ($1.95 convenience fee)
• Website:
  • One-Time Payment
    • Pay with e-Check (no fee)
    • Pay with Visa, MasterCard, American Express, GooglePay, ApplePay, PayPal, or Venmo ($1.95 convenience fee)
  • Register Account
    • Enter and save your payment method: 
      • Checking Account or Savings Account (no fee)
      • Visa, MasterCard, American Express GooglePay, ApplePay ($1.95 convenience fee)
    • Set up Auto-Pay, Text-to-Pay, or Schedule a Payment (fees charged based on payment method)
• Bill-Pay:
  • Set up an Automated draft through your financial institution (no fee)

All card payments over $300.00 made in person/over the phone will incur a 2.95% convenience fee.  Please note that HCWA uses an automated system to process checks so all mailed payments MUST include the payment STUB located at the bottom of your bill.  Payments must be RECEIVED, NOT POSTMARKED, BY THE END OF BUSINESS ON THE DUE DATE to avoid a 10% late charge. Please allow 7-10 business days for delivery. Failure to receive a bill does not exempt customers from late charges. Bills in dispute must be submitted within 30 days from the bill date.

Click here to access your account or make a one-time payment!