Advanced Metering Infrastructure

Advanced Metering Infrastructure (AMI)

Mission Statement: “Providing opportunities for better work solutions”

What is AMI?

AMI is an integrated system of smart meters, devices, and communication networks that enable two-way communication.

AMI serves as the cornerstone of HCWA's future endeavors, promising a more customer-centric and efficient service experience overall. The ongoing upgrade of our water meter system reflects our unwavering commitment to continual enhancement of our infrastructure, ensuring we replace aging meters nearing the end of their lifespan.

Through AMI, customers have the convenience of near-to-real-time tracking and management of their water usage and higher- level of leak detection capabilities.

What to expect during the change-out process:

The installation process typically lasts less than 15 minutes, during which your water service will be briefly interrupted. Our dedicated and trusted contractors will handle the installation of the meter upgrades. They will courteously knock on your door beforehand, introduce themselves, and provide a brief explanation of the process. In the event you're unavailable, they'll leave a door hanger once the job is finished.

HCWA typically notifies customers about 30 days in advance prior to scheduling the change-out. And here's the good news: there's absolutely no charge or deposit required for these meter upgrades!

If you have questions about the AMI system or meter change-out process, please call 770-914-3688 between the hours of 8:00 AM - 4:30 PM to speak with the AMI Department or email us at

Field Service Technicians

HCWA has a team of seasoned Field Service Technicians dedicated to the meticulous maintenance and repair of our smart meters, guaranteeing adherence to manufacturer specifications. Despite challenging weather conditions, our Field Service personnel, attired in HCWA uniforms and utilizing branded vehicles, diligently optimize communication between smart meters and towers within our AMI system.

Customer Portal

HWCA is thrilled to announce that customers who have recently received upgraded meters now have the chance to enroll in our complimentary customer portal. This portal enables you to track your consumption and tailor alerts for specific water usage. All you need to register is the first six numbers of your account number and your name as it appears on your water bill. Please note you will need to wait at least 48-72 hours once your meter has been installed before signing up.

Register at You may also call 770-957-6659 for assistance.

Once registered, click here to learn how to set up consumption alerts on the portal!